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What Does the Post COVID-19 eCommerce Look Like?



Feb 21, 2021
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Coronavirus has taken a toll on not just human lives but also on a number of industries across the globe. There is hardly any industry that has been left untouched from the perils of COVID-19. Among the many industries that have been worst hit by the virus outbreak, the one that would come on top is the eCommerce domain. People, at the back of the contagious nature of the virus, have stopped placing orders online. But does this mean the future of eCommerce will stand to not exist? Well, the answer is no. The sector has already started preparing for the post coronavirus era. Here's how.



A greater focus on virtual offering



With customers being wary of trying clothes and accessories, the new eCommerce domain will be focusing on the incorporation of Virtual Reality. Through the technology, the users will be able to try on things virtually before buying them online.



Greater personalization



In the time to come, we expect to see the eCommerce domain becoming more personalized and humane. The industry will be focusing on providing a seamless experience to the customers while being more considerate of their time and needs. At Ark Newtech, we are also expecting to see a rise in brands becoming more 'all time available' through the mode of chatbots and using AI technology for offering more relatable 'similar searches'.



Changed mode of delivery



With social distancing becoming a new norm, touchless delivery is what will become normal for the eCommerce domain as well. In the time to come we can see drone delivery and zero contact delivery becoming a standard in the sector. This, in turn, will lead to partnerships happening in the eCommerce world where they connect with no-touch delivery service providers. With social distancing becoming a new norm, touchless delivery is what will become normal for the eCommerce domain as well. In the time to come we can see drone delivery and zero contact delivery becoming a standard in the sector. This, in turn, will lead to partnerships happening in the eCommerce world where they connect with no-touch delivery service providers.

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